Thank you for participating in Pook & Pook, Inc. and Stuart Kingston Jewelers auction and congratulations on your winning bid(s)! Your invoice is attached and payment is due in ten (10) days. Please respond to this email with comments/questions regarding payment. For questions regarding shipping/pick-up, please email email@example.com. See more detailed information below regarding payment, hours, shipping, pick-up.
PAYMENTS – Payment for purchases at the May 11, 2018 auction is due no later than the end of business on WEDNESDAY, MAY 16, 2018. Make checks payable to Pook & Pook, Inc. and remit payment to 463 E. Lancaster Avenue, Downingtown, PA 19335. Include your NAME and INVOICE NUMBER on any payment or correspondence. We will accept cash, personal check, business check, money order, bank wire or cashier’s check. In addition, we accept most major credit cards; however, there is a 3% surcharge to use your credit card for payment. If you need wire instructions, please send an email to firstname.lastname@example.org with the subject line WIRE INSTRUCTIONS NEEDED. We do not accept, PayPal, BidPay or Western Union wires. If you are a new client and payment is made with a check or international money order/bank check, we will delay the release of purchases for shipment or pick-up for ten (10) days. First time purchasers of currency or jewelry must pay with cash, bank check, money order, and/or wire transfer. Payments in person can be made at either Pook & Pook, Inc. or Stuart Kingston Jewelers (see locations and office hours below).
PICK-UP - Items may be picked up at Stuart Kingston Jewelers, 3704 Kennett Pike, Suite 450, Greenville, DE 19807, during the following times: Monday, Tuesday, Thursday, Friday from 10:00 am until 5:00 pm, Wednesdays from 10:00 am until 6:30 pm, and Saturday* 10:00 am until 3:30 pm. TIMES AND HOURS SUBJECT TO CHANGE DURING and AFTER MEMORIAL DAY WEEKEND, please call ahead for hours – (302) 428-9345. All pick-ups must be made by end of business FRIDAY, MAY 18, 2018 or storage fees will begin. Contact: email@example.com.
SHIPPING INFORMATION - Shipping costs ARE NOT INCLUDED in the invoice total. Purchasers pay their shipper directly for all shipping costs. You are free to contact any shipper of your choice or you may select the shipper who has offered its service for this auction. Do not wait for us to receive your payment to make shipping arrangements. Shipping arrangements must be made by end of business on, FRIDAY, MAY 18, 2018 or storage fees will begin. Contact: firstname.lastname@example.org.
HOW THE SHIPPING PROCESS WORKS:
1. You contact one or more shippers by telephone or email to obtain competitive quotes. Once you choose a shipper, let them know you would like them to ship your purchase.
2. You must then contact Pook & Pook by telephone (610) 269-4040 or email, email@example.com, to let us know which shipper you have selected.
3. The shipper will pick up your item(s) at Stuart Kingston Jewelers. Shippers can pick up items during the following times: Monday, Tuesday, Thursday, Friday from 10:00 am until 5:00 pm, Wednesdays from 10:00 am until 6:30 pm, and Saturday 10:00 am until 3:30 pm. TIMES AND HOURS SUBJECT TO CHANGE DURING and AFTER MEMORIAL DAY WEEKEND, please instruct your shipper to call ahead for hours – (302) 428-9345.
4. Once your chosen shipper has retrieved your item(s), please allow 3-5 business days for them to process and package your purchase.
5. Please note - payment must be received before we release your item(s) to the shipper. If you are a new customer and you pay with a check or international money order/bank check, your items will be given a release date of ten (10) days after your check is deposited. This date is supplied to the shipper and they will not ship your item(s) until after the release date unless you provide us with a digital image of your cleared check.
6. Pook & Pook and Stuart Kingston Jewelers will charge a storage fee of $5.00 per lot, per day, for any items not removed within two (2) weeks from the date of the auction/sale. Items left at the gallery for more than 45 days after the auction may be resold. Contact: firstname.lastname@example.org.
SHIPPERS - For shipment of your items you may choose your own shipper or choose this shipper who has offered its services:
The UPS Store (1391) in Wilmington, DE – contact (302) 429-9780 or email@example.com
The Packaging Store (firstname.lastname@example.org, (215) 361-6940)
The UPS Store (3093) in Downingtown, PA (email@example.com, (610) 518-5010
LOCATION and OFFICE HOURS- Office hours differ from pick-up hours, see above for pick-up hours. Stuart Kingston Jewelers’ address is 3704 Kennett Pike, Suite 450, Greenville, DE 19807 and office hours are Monday, Tuesday, Thursday, Friday from 10:00 am until 5:30 pm, Wednesdays from 10:00 am until 7:00 pm, and Saturday 10:00 am until 4:00 pm. TIMES AND HOURS SUBJECT TO CHANGE DURING and AFTER MEMORIAL DAY WEEKEND, please call ahead for hours – (302) 428-9345. Pook & Pook, Inc.’s address is 463 E. Lancaster Ave., Downingtown, PA 19335 and office hours are Monday through Friday from 9AM to 5PM.
Contact: Stuart Kingston Jewelers at (302) 428-9345 or Pook & Pook at (610) 269-4040.
THANK YOU - All successful bidders will automatically be placed on the Pook & Pook and/or Stuart Kingston Jewelers mailing list. Again, thank you for your participation in our auction! We look forward to being of service again.