How It Works

Help & FAQs

Technical Support

Many places of business such as financial institutions, hospitals, government agencies, and institutes of higher education have firewalls in place that may block access to the ports required for the live bidding console. Please check with your IT department for assistance in your specific place of work.
If an audio stream is available for an auction, it is indicated by a play / pause / stop slider displayed in the bidding console.
Please use http://whatbrowser.org/ to determine browser and version.
We're sorry you encountered a bug on the Bidsquare website. To help us resolve the issue, Please send to an email to support@bidsquare.com and include as much detail as possible such as screen shots of an error message, the type of device you are using, the operating system/version, browser/version and URLs to assist us in troubleshooting any problems.
The bidding console works best from a laptop or desktop computer with the most current browser versions of Safari, Chrome, Firefox or Internet Explorer.
The Bidsquare website is optimized for use from a laptop or desktop computer running current versions of Safari, Chrome, Mozilla Firefox and Internet Explorer.

Oftentimes clearing your browser cache will resolve an issue and is a good first step. One site to use for cache-clearing instructions is http://www.refreshyourcache.com/en/home/
Not finding what you need? Please contact the Bidsquare support desk available via email at support@bidsquare.com and by phone at 1-800-657-0092 from Monday-Sunday 9AM-5PM ET.
If you have forgotten the email address associated with your bidding account, please email support@bidsquare.com with your full name and address and we’ll send you a reminder.
To reset a password, use the "Forgot password" link found here. You will be sent a link via email to update the password connected to your account.